“The tour was interesting and varied. The places visited had good local guides to show us around and we had sufficient free time to enjoy the places further. The Hotel was extremely comfortable and ideally located for access to the Citadel of Carcassonne. Our tour manager, Paul Robson, was excellent and ensured our enjoyment and safety throughout our stay. My only complaint was that he was given my late husbands contact details to enable him to provide additional information on the trip. I did not realise this until I had returned home and found the messages on my husband's phone. This meant that I missed details that were important. Obviously John's details were not included on my booking form but must be held on your database somehow. Please ensure this cannot happen again as it caused me distress and could have disrupted my tour.