b'b. if we cancel your booking and no alternative arrangements are available We will not pay you The cancellation charges below have been calculated as a pre-estimate of the losses we would incur in thecompensation in the following circumstances:event you cancelled your holiday within the stipulated time period. The scale of cancellation charges is asa. where we make an insignificant changefollows: b. where we make a significant change or cancel your arrangements (including cancellation due to not reaching the minimum number of client bookings required to run your holiday) more than 60 days beforedeparture (90 days for private train holidays)c. where we make a significant change and you accept those changed arrangements or you accept an offer UK holidays of alternative travel arrangementsd. where we have to cancel your arrangements as a result of your failure to make full payment on time;From 61 to 90 days Loss of deposit* e. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;From 41 to 60 days 35% of final invoice f. where we are forced to cancel or change your arrangements due to Events Beyond Our Control (see From 28 to 40 days 60% of final invoice clause 10).From 14 to 27 days 85% of final invoice In any of the circumstances referred to above we will not be liable for the cost of any service (such as, but not limited to, flights, hotels and connecting rail travel) which is purchased in connection with any 13 days or less prior to departure 100% of final invoice holiday but which is not booked through us, or for any related expenses such as cancellation charges or amendment fees for any service which cannot be used or has to be cancelled or amended as a result of our having to cancel or make a significant change to any holiday.*Loss of Deposit means the loss of the full brochure deposit amount, including the outstanding balanceIf we become unable to provide a significant proportion of the arrangements that you have booked with of any low deposit payment you have made, and includes loss of any additional deposit paid for holidayus after you have departed we will, if possible, make suitable alternative arrangements for you at no extra variations and holiday extensions as referred to in clause 2. charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction**Certain holiday arrangements may have earlier dates at which cancellation charges would apply. You will be advised of these dates at the time of booking your holiday. 10. Events Beyond Our ControlWe will deduct the cancellation charge(s) from any monies you have already paid to us. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less anypurposes of these booking conditions, Events Beyond Our Control means any event beyond our or our applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurancesuppliers control, the consequences of which could not have been avoided even if all reasonable measures company concerned. Where any cancellation reduces the number of full paying party members below thehad been taken. Examples include, warfare and acts of terrorism (and threat thereof), civil strife, significant number on which the price, or any concessions agreed for your booking were based, we will recalculaterisks to human health such as the outbreak of serious disease at the travel destination, epidemics, plagues these items and re-invoice you accordingly. Any such additional costs are not cancellation charges. or pandemics (including but not limited to the ongoing effects of Covid-19 and/or any other strain of the coronavirus) or natural disasters such as floods, earthquakes or weather conditions which make it Please note certain arrangements may not be amended after they have been confirmed and any alterationimpossible to travel safely to the travel destination or remain at the travel destination, the act of any or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in additiongovernment or other national or local authority including port or river authorities (including any impact to to the charge above. travel or other arrangements as a result of the United Kingdom having left the European Union), industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical Should one or more member of a party cancel, it may increase the per person holiday price of those stillproblems with transport and all similar events outside our or our supplier(s) control.travelling and you will be liable to pay this increase.11. UK Government Foreign, Commonwealth & Development Office AdviceCancellation by You due to Unavoidable & Extraordinary Circumstances: You are responsible for making yourself aware of UK Government Foreign, Commonwealth & Development Office advice and warnings in regard to the safety of the countries and areas in which you will be travelling You have the right to cancel your confirmed arrangements before the departure date without payingto and to make your own decisions accordingly. Global and political situations do change. Your safety is the above cancellation charges in the event of unavoidable and extraordinary circumstances occurringour first consideration and if the UK Government Foreign, Commonwealth & Development Office advises at your holiday destination or its immediate vicinity and significantly affecting the performance of theagainst travel to a certain country, we will act on this advice.arrangements or significantly affecting transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay youIf such advice is to avoid or to leave a particular country or area this may constitute Force Majeure (as any compensation. Please note that your right to cancel in these circumstances will only apply wheredescribed in clause 10). The UK Government Foreign, Commonwealth & Development Office issues regular the Foreign, Commonwealth & Development Office advises against travel to your destination or itsadvice and updates on their website at www.gov.uk/foreign-travel-advice which you are recommended to immediate vicinity. For the purposes of this clause, unavoidable and extraordinary circumstances meansconsult before booking and again in good time prior to departure.warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it12. Our Liability to Youimpossible to travel safely to the travel destination. (1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) as This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is noset out below, and as such we are responsible for the proper provision of all travel services included in your automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation andpackage, as set out in your confirmation invoice. Subject to these booking conditions, if we or our suppliers Additional Charges) Regulations 2013. negligently perform or arrange those services and we dont remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled 9. Changes and Cancellations by Us to an appropriate price reduction and/or reasonable compensation. You must inform us without undue We start planning the holidays we offer many months in advance and occasionally, we have to correctdelay of any failure to perform or improper performance of the travel services included in this package. The errors and/or make changes to the information contained in our brochures, our website and other details,level of any such price reduction or compensation will be calculated taking into consideration all relevant both before and after bookings have been confirmed, and also cancel confirmed bookings (which would forfactors such as but not limited to, following the complaints procedure as described in these conditions and the avoidance of doubt expressly include any variations or extensions booked by you and which are part ofthe extent to which ours or our employees or suppliers negligence affected the overall enjoyment of your the package and your confirmed booking). Whilst we always endeavour to avoid changes and cancellations,holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if we must reserve the right to do so. you wish to make a claim against us.Please note that occasionally due to events outside our control, including but not limited to adverse(2) We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of weather conditions or where the cruise cannot dock in the expected port due to unexpected circumstances,enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from we may have to make changes to your itinerary with little or no notice. Such changes will be considered anany of the following:insignificant change except where the change results in you missing out on one or more major destination from your itinerary. a. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their partyb. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which Insignificant Changes by Us: An insignificant change is any change, which is not a significant change aswere unavoidable and extraordinary; orreferred to below. c. Events Beyond Our Control as defined in clause 10 above.Significant Changes by Us: A significant change is any change which, taking account of the information(3) Please note we cannot accept responsibility for any services which do not form part of our contract. This you have given us at the time of booking or which we can reasonably be expected to know as a tourincludes, for example, any additional services or facilities which your hotel or any other supplier agrees to operator, we could reasonably expect to have a significant effect on your confirmed holiday. Occasionally,provide for you where the services or facilities are not advertised in our brochure or on our website and we have to make a significant change before departure such as a change of accommodation to that ofwe have not agreed to arrange them as part of our contract and any excursion you purchase during your a lower official classification or standard for the whole or a major part of the time you are away, a changeholiday. Please also see clause 19 Excursions, Activities and Brochure/Website Information.of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure(4)We limit the amount of compensation we may have to pay you if we are found liable under this clause point to one which is significantly more inconvenient for you or a significant change of itinerary missing outas follows:one or more major destination substantially or altogether.(a) Loss of and/or damage to any luggage or personal possessions and money:Cancellations by Us: All our escorted holidays are organised on the basis of a minimum number of clientsThe maximum amount we will have to pay you in respect of these claims will be the greater of:(usually 15). In the unlikely event the holiday (which would include any individually purchased variations(i) an amount equivalent to the excess on your insurance policy which applies to this type of loss per person or extensions), has to be cancelled because of insufficient numbers, you will be informed at least 60 daysin total because you are required to have adequate insurance in place to cover any losses of this kind; or (90 days for European River Cruise and private train holidays) prior to departure. We will not cancel your(ii) the amount payable by the supplier under their own terms and conditions.arrangements less than 60 days before departure (90 days for European River Cruise and private train(b) Claims not falling under (a) above and which dont involve injury, illness or death: The maximum amount holidays) except for reasons of Events Beyond Our Control or failure by you to pay the final balance. we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time toand you or your party has not received any benefit at all from your booking.do so before departure, we will offer you the choice of the following options: (c) Claims in respect of international travel by air and rail, or any stay in a hotel:(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate a. (for significant changes) accepting the changed arrangements; or Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Berne/Cotif b. If available and where we offer one, accepting an offer of an alternative holiday (we will refund any priceConvention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). difference if the alternative is of a lower value but if the alternative holiday is more expensive, you will beYou can ask for copies of these Conventions from our offices. In addition, you agree that the operating required to pay the applicable price difference); orcarrier or transport companys own Conditions of Carriage will apply to you on that journey. When c. cancelling or accepting the cancellation in which case you will receive a full refund of all monies you havearranging transportation for you, we rely on the terms and conditions contained within these international paid to us (including, where appropriate, the price paid for any holiday extensions or additional serviceconventions and those Conditions of Carriage. You acknowledge that all of the terms and conditions purchased from us and included in your package). contained in those Conditions of Carriage form part of your contract with us, as well as with the transport company and that those Conditions of Carriage shall be deemed to be included by reference into this Please note the above options are not available where any change made is an insignificant one. contract.(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, weany liability we may have to you under our contract with you, arising out of the same facts, is limited to the will contact you again to request notification of your choice. If you fail to respond again, we will assume thatremedies provided under the Regulation as if (for this purpose only) we were a carrier.you have chosen to accept the change or alternative booking arrangements. (iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.In addition to a full refund of all monies paid by you, we will pay you compensation in the following(d) Claims in respect of international travel by sea or inland waterwaycircumstances:Travel by sea is governed by the provisions of the Convention Relating to the Carriage of Passengers a. if, where we make a significant change, you do not accept the changed arrangements and cancel yourand their Luggage by Sea 1974 as amended in 1976 (the Athens Convention) and, where applicable, EU booking Regulation 392/2009 relating to the Liability of carriers of passengers by sea in the event of accidents. The BOOKING CONDITIONS 53'