b'5. Holiday Prices The scale of cancellation charges is as follows:Please note changes and errors occasionally occur. We reserve the right to increase/decrease and correct errors in advertised prices at any time before your holiday is confirmed. Before you make a booking, we will give you the basic price for your chosenEuropean River Cruise and holiday. You should check all details before you make your booking. Upgrades, holidayprivate train holidays All other holidaysextensions or any other variation which you have requested are on a request basis with our suppliers and subject to availability, and prices for these will only be confirmed once91 days or earlier** Loss of deposit* Loss of deposit*the prices and availability has been confirmed by our suppliers. For all holidays, onceFrom 61 to 90 days 50% of final invoice Loss of deposit*you have accepted the basic price and a booking has been confirmed, that price is fullyFrom 41 to 60 days 65% of final invoice 35% of final invoiceguaranteed and will not be subject to any surcharges.From 28 to 40 days 75% of final invoice 60% of final invoice6. Suitability of the Tour and Behaviour From 14 to 27 days 100% of final invoice 85% of final invoiceWe reserve the right in our absolute discretion to terminate without prior notice the13 days or less prior to departure 100% of final invoice 100% of final invoiceholiday arrangements of any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, or in the opinion of any Tour Manager (if*Loss of Deposit means the loss of the full brochure deposit amount, including the on an escorted holiday) or any other person in authority, distress, damage, danger oroutstanding balance of any low deposit payment you have made, and includes loss of significant annoyance to any third party, or damage to property. In these circumstancesany additional deposit paid for holiday variations and holiday extensions as referred to all our obligations to you under our contract or otherwise will cease, full cancellationin clause 2.charges will apply and we will not be liable for any refund, compensation or costs incurred by you whatsoever. You and/or your party may also be required to pay for**Certain holiday arrangements may have earlier dates at which cancellation charges loss and/or damage caused by your actions and we will hold you and each member ofwould apply. You will be advised of these dates at the time of booking your holiday.your party jointly and individually liable for any damage or losses caused by you or anyWe will deduct the cancellation charge(s) from any monies you have already paid to us.member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment,Depending on the reason for cancellation, you may be able to reclaim these cancellation you will be responsible for meeting any claims (including legal costs) subsequently madecharges (less any applicable excess) under the terms of your insurance policy. Claims against us as a result of your actions together with all costs we incur in pursuing anymust be made directly to the insurance company concerned. Where any cancellation claim against you. Our tours can be physically demanding and we also reserve the rightreduces the number of full paying party members below the number on which the price, to terminate your holiday where, in the reasonable opinion of any person in authorityor any concessions agreed for your booking were based, we will recalculate these items (including office staff or your Tour Manager when you join your escorted holiday), yourand re-invoice you accordingly. Any such additional costs are not cancellation charges.physical condition means you are unable or likely to be unable to cope with the tour or to experience significant difficulties in doing so. It is your responsibility to disclose anPlease note certain arrangements may not be amended after they have been confirmed accurate account of your mobility and all other relevant information relating to yourand any alteration or cancellation could incur a cancellation charge of up to 100% of that health and fitness at the time of booking. You must advise us of any change to your levelpart of the arrangements in addition to the charge above.of mobility or health and fitness between booking your holiday and departing on your tour. Please also see clause 17 and clause 18. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.7. Alterations to Your Booking and Booking TransfersPlease notify us in writing or by calling our team if circumstances arise whereby youCancellation by You due to Unavoidable & Extraordinary Circumstances:wish to transfer to another available holiday, depart on a different date or make other alterations to your confirmed holiday. Note that any transfer requests to an alternativeYou have the right to cancel your confirmed arrangements before the departure holiday (as distinct from transfers of bookings to other individuals, which are dealtdate without paying the above cancellation charges in the event of unavoidable and with below) of less than 85% of the value of your original booking will be regardedextraordinary circumstances occurring at your holiday destination or its immediate as a cancellation and cancellation charges as set out in clause 8 will be payable. Anyvicinity and significantly affecting the performance of the arrangements or significantly alterations requested 60 days or more (90 days for European River Cruise and privateaffecting transport arrangements to the destination. In these circumstances, we shall train holidays) prior to departure will be subject to an alteration fee of 100 perprovide you with a full refund of the monies you have paid but we will not be liable to person, together with costs or charges incurred or imposed by any of our suppliers.pay you any compensation. Please note that your right to cancel in these circumstances Any alteration to your booking requested less than 60 days prior to departure will bewill only apply where the Foreign, Commonwealth & Development Office advises against regarded as a cancellation and cancellation charges as set out in clause 8 will be payable.travel to your destination or its immediate vicinity. For the purposes of this clause, Please note costs could increase the closer to the departure date that changes areunavoidable and extraordinary circumstances means warfare, acts of terrorism, made and you should therefore contact us as soon as possible. Certain arrangements,significant risks to human health such as the outbreak of serious disease at the travel such as low-cost flight bookings, may not be amended after they have been confirmeddestination or natural disasters such as floods, earthquakes or weather conditions which and any alteration could incur a cancellation charge of up to 100% of that part of themake it impossible to travel safely to the travel destination.arrangements.This clause 8 outlines the rights you have if you wish to cancel your booking. Please note Transfer of Booking to Another Individual (i.e. name changes) that there is no automatic statutory right of cancellation under the Consumer Contracts If any member of your party is prevented from travelling, that person(s) may transfer(Information, Cancellation and Additional Charges) Regulations 2013.their place to someone else, subject to the following conditions:9. Changes and Cancellations by Usa. that person is introduced by you and satisfies all the conditions applicable to theWe start planning the holidays we offer many months in advance and occasionally, arrangements; we have to correct errors and/or make changes to the information contained in our b. we are notified not less than 7 days before departure; brochures, our website and other details, both before and after bookings have been c. you pay any outstanding balance payment at the time due, an amendment fee of 100confirmed, and also cancel confirmed bookings (which would for the avoidance of doubt per person transferring, as well as any additional fees, charges or other costs arisingexpressly include any variations or extensions booked by you and which are part of the from the transfer (including those imposed by our suppliers); and package and your confirmed booking). Whilst we always endeavour to avoid changes and d. the transferee agrees to these booking conditions and all other terms of the contractcancellations, we must reserve the right to do so.between us. Please note that occasionally due to events outside our control, including but not limited to adverse weather conditions or where the cruise cannot dock in the expected port due You and the transferee remain jointly and severally liable for payment of all sums. If youto unexpected circumstances, we may have to make changes to your itinerary with little are unable to find a replacement, cancellation charges as set out in clause 8 will apply inor no notice. Such changes will be considered an insignificant change except where the order to cover our estimated costs. change results in you missing out on one or more major destination from your itinerary.Otherwise, no refunds will be given for passengers not travelling or for unused services.Insignificant Changes by Us: An insignificant change is any change, which is not a Important Note: Certain arrangements may not be amended or transferred after theysignificant change as referred to below.have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. Significant Changes by Us: A significant change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be 8. Cancellation by You Before Departure expected to know as a tour operator, we could reasonably expect to have a significant Should you wish to cancel your holiday, notice can be given verbally but must be followedeffect on your confirmed holiday. Occasionally, we have to make a significant change up in writing by the party leader. Your notice of cancellation will only take effect when it isbefore departure such as a change of accommodation to that of a lower official received in writing by us. classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, Since we incur costs in cancelling your arrangements, you will be required to pay thea change of outward departure time or overall length of time you are away of twelve applicable cancellation charges up to the maximum shown below. The amount ofor more hours, a change of UK departure point to one which is significantly more the cancellation fee depends upon the date when the written notice of cancellation isinconvenient for you or a significant change of itinerary missing out one or more major received by us. Where the cancellation charge is shown as a percentage, this is calculateddestination substantially or altogether.on the basis of the total cost payable by the person(s) cancelling, excluding insurance premiums arranged through us and amendment charges which are not normallyCancellations by Us: All our escorted holidays are organised on the basis of a minimum refundable. number of clients (usually 15). In the unlikely event the holiday (which would include any individually purchased variations or extensions), has to be cancelled because The cancellation charges below have been calculated as a pre-estimate of the losses weof insufficient numbers, you will be informed at least 60 days (90 days for European would incur in the event you cancelled your holiday within the stipulated time period.River Cruise and private train holidays) prior to departure. We will not cancel your 67'