b'or other securities including jewelry and watches. If they have been deposited with the16. Special Requestsreception desk on the ship for safe keeping and a receipt issued, then in those limitedIf you have any special requests, you must advise us in writing at the time of booking. circumstances the Carriers liability will be as set out in the Athens Convention or EUAlthough we will endeavour to pass any reasonable requests on to the relevant supplier, Regulation 392/2009. The use of safes onboard a Vessel is not a deposit with the ship orwe regret we cannot guarantee any request will be met unless we have specifically with the company under the Athens Convention or EU Regulation 392/2009 or otherwise. confirmed this. For your own protection, you should obtain confirmation in writing from The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulationus that your request will be complied with (where it is possible for us to give this) if your 392/2009. Limits shall be reduced in proportion to any contributory negligence byrequest is important to you. Confirmation that a special request has been noted or the Passenger and by the maximum deductible specified in Article 8 (4) of the Athenspassed on to the supplier or the inclusion of the special request on your confirmation Convention or EU Regulation 392/2009. Where carriage is performed on inlandletter/invoice or any other documentation is not confirmation that the request will waterways, and the vessel does not go to sea the liability provisions relating to sea goingbe met. Unless and until specifically confirmed, all special requests are subject to vessels do not apply to the cruise. In those cases the liability of the Carrier to customersavailability. We regret we cannot accept any conditional bookings, i.e. any booking shall be determined in accordance with English law (the Merchant Shipping Act) and Thewhich is specified to be conditional on the fulfilment of a particular request and all such Convention on Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended bybookings will be treated as standard bookings subject to the above provisions on SI 1998/1258, a copy of which will be provided by on request or can be found at:https:// special requests.www.legislation.gov.uk/uksi/1998/1258/contents/made.The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit.17. Medical Conditions/Disabilities/Reduced MobilityLiability for property claims will be at least 1,000,000 SDRs under SI 1998/1258 (4)(b)(i)).Regrettably, many of our tours are not suitable for customers with certain disabilities and The Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigationthey can also be physically demanding. If you have any medical condition or disability Vessels, referred to as the Strasbourg Convention with protocols and amendments,which may affect your tour or any health, fitness or mobility concerns which may affect applies to vessels sailing on waterways located in the territory of a state party subjectyour ability to cope with the tour, please give us full details before you confirm your to (i) the Revised Convention relating to the Navigation of the Rhine of 17 Octoberbooking so that we can advise as to the suitability of the chosen arrangements. We 1868 and (ii) the Convention of 27 October 1956 concerning the canalization of thewill make reasonable efforts to accommodate special needs or cause our suppliers to Moselle (Article 15(1) of the Strasbourg Convention: https://www.ivr- eu.com/expertises/ accommodate them, but, if we are to help you choose the right tour for your health, legal/?lang=en). If the Strasbourg Convention applies the limits for customer claimsmobility and fitness, we must be aware of all details. Please note that Tour Manager are 60,000 SDRs per customer subject to a minimum of 6,000,000 SDRs (see Article 7).(if on an escorted holiday) cannot provide individual assistance with boarding trains The Carriers liability for death, injury, illness, damage, delay or other loss to personor coaches, or handle your luggage. It is your responsibility to provide us with full and or property of any kind suffered by customers shall, in the first instance, be governedaccurate details of your mobility, health and fitness (including any disability), so we can by the Convention on Limitation of Liability for Maritime Claims 1996 as amended byadvise you on the suitability of tours. As standard practice all customers are asked at the SI 1998/1258 or where applicable the Strasbourg Convention. The Carriers liabilitypoint of booking whether they have any mobility limitations or health concerns which therefore shall not exceed those limitations provided by the said LLMC 1996 and SImay impact on their tour. Customers are required to provide all relevant information 1998/1258 or where applicable Strasbourg Convention or in any further revisions,to ensure that this matter has been carefully considered and we are aware of any protocols and/or amendments thereto as shall become applicable. Where the LLMCissues. We may require you to produce a doctors certificate certifying that you are fit to 1996 or If applicable Strasbourg Convention permits the Carrier to apply a deductible,participate in the tour. Acting reasonably, if we are unable to properly accommodate the the Carrier may apply that deductible. SDRs are a monetary unit of the Internationalneeds of the person(s) concerned, we will not confirm your booking or if you did not give Monetary Fund and current exchange rate can be found in major financial newspapers. us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. You must also advise us as soon as (5) Please note, we cannot accept any liability for any damage, loss, expense or otherpossible of any change in any disability or medical condition or your health, fitness or sum(s) of any nature or description (a) which on the basis of the information given to usmobility or if any medical condition or disability which may affect your tour develops by you concerning your booking prior to our accepting it, we could not have foreseenafter your booking has been confirmed. Please also see clause 6.you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we18. Fitness to Travel for Cruise Arrangements are responsible for them, our suppliers c) which relate to any business including, withoutWhere you have booked a cruise, the following conditions will apply in addition to those limitation, self-employed loss of earnings, d) indirect or consequential loss of any kind. set out in clause 17.(6) Where it is impossible for you to return to your departure point as per the agreedIn order to ensure that the carrier of your cruise is able to carry passengers safely return date of your package, due to unavoidable and extraordinary circumstances, weand in accordance with applicable safety requirements established by international, shall provide you with any necessary accommodation (where possible, of a comparableEU or national law or otherwise in order to meet safety requirements established by standard) for a period not exceeding three nights per person. Please note that thecompetent authorities including the ships flag state, you (and every member of your 3 night cap does not apply to persons with reduced mobility, pregnant women orgroup) warrant that you/they are fit to travel by sea and that your/their conduct or unaccompanied minors, nor to persons needing specific medical assistance, providedcondition will not impair the safety of the cruise ship. Please note that the carrier of your we have been notified of these particular needs in advance. For the purposes of thiscruise may require you to provide medical evidence of fitness to travel, in order to assess clause, unavoidable and extraordinary circumstances mean warfare, acts of terrorism,whether you can be carried safely and in accordance with applicable international, EU or significant risks to human health such as the outbreak of serious disease at the travelnational law. It is often the case that carriers will be unable to carry passengers who have destination or natural disasters such as floods, earthquakes or weather conditions whichentered or passed their 24th week of pregnancy by the end of their cruise.make it impossible to travel safely back to your departure point. Women who reach their 23rd week of pregnancy at the end of the cruise may also be required to provide evidence of fitness to travel. Carriers reserve the right to refuse 13. Complaints and Problems passage if they are not satisfied that the passenger will be safe during the course of the In the unlikely event that you have any reason to complain or experience any problemscruise. Pregnant women are therefore strongly recommended to seek medical advice with your holiday whilst away, you must immediately inform your Tour Manager (if on anprior to travel, at any stage of their pregnancy. Passengers who require the use of a escorted holiday) and/or us by telephone on our 24-hour emergency helpline (if not onwheelchair must provide their own standard size wheelchair for the duration of the an escorted holiday) and the supplier of the service(s) in question. Any verbal notificationcruise. Carriers often provide a limited number of wheelchairs which are strictly available must be put in writing and given to your Tour Manager (if on an escorted holiday) or usfor emergency use only. The carrier may require such passengers to be accompanied by (if not on an escorted holiday) and the supplier as soon as possible. Until we know abouta travelling companion who is fit and able to assist them, where it is reasonably deemed a problem or complaint, we cannot begin to resolve it. Most problems can be dealt withby the carrier that this is strictly necessary.quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only19. Excursions, Activities and Brochure/Website Informationthe party leader should write to us. If you fail to follow this simple complaints procedure,The information contained in our brochure and on our website is correct to the best of your right to claim the compensation you may otherwise have been entitled to may beour knowledge at the time of the brochure going to print or at the time of publication on affected or even lost as a result. Please note that we do offer an Alternative Disputeour website. Whilst every effort is made to ensure the accuracy of the brochure and prices Resolution service, through our ABTA membership. Please see clause 14 for furtherat the time of printing or publication, regrettably errors do occasionally occur. You must details. therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.14. Arbitration We may provide you with information (in our brochure, on our website and/or when We are a Member of ABTA, membership number V2170. We are obliged to maintainyou are on holiday) about activities and excursions which are available in the area you a high standard of service to you by ABTAs Code of Conduct. We can also offer youare visiting but cannot be pre-booked with us or otherwise purchased via ourselves. We ABTAs scheme for the resolution of disputes which is approved by the Charteredhave no involvement in any such activities or excursions which are not run, supervised, Trading Standards Institute. If we cant resolve your complaint, go to www.abta.com tocontrolled, inspected or endorsed in any way by us. They are provided by local operators use ABTAs simple procedure. Further information on the Code and ABTAs assistanceor other third parties who are entirely independent of us. They do not form any part of in resolving disputes can be found on www.abta.com or you can contact ABTA, 30 Parkyour contract with us even where we or your Tour Manager (if on an escorted holiday) Street, London SE1 9EQ. You can also use the AITO arbitration serviceplease see suggest particular operators/other third parties and/or assist you in booking such www.aito.com for further information.activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 12(1) 15. Conditions of Suppliers of our booking conditions will not apply to them. We do not however exclude liability for Many of the services which make up your holiday are provided by independentthe negligence of ourselves or our employees resulting in your death or personal injury.suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliersWe cannot guarantee accuracy at all times of information given in relation to such liability to you, usually in accordance with applicable international conventions oractivities or excursions or about the area(s) you are visiting generally (except where EU regulations (see clause 12(4)(c)). Copies of the relevant parts of these terms andthis concerns the services which will form part of your contract) or that any particular conditions are available on request from us or the supplier concerned. excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions mentioned in our brochure or on our website which are not part of our contract are vital 69'